IT Support and Operations Technician at Digital Boundary Group handling technical support and security operations in a hybrid role based in London, Ontario.
About the role
- IT Support professional providing first and second-level support in a compliance software company. Managing end-user device configurations and resolving technical issues in a collaborative environment.
Responsibilities
- Provide 1st- and 2nd-level IT support (helpdesk) and assist colleagues with hardware, software, and application-related questions.
- Support the installation, configuration, and maintenance of notebooks and end-user devices throughout the hardware lifecycle.
- Track and document security alerts and cases.
- Help manage the internal server infrastructure.
- Assist with hardware rollouts, upgrades, and replacements.
- Troubleshoot technical issues in a structured manner and escalate more complex cases when necessary.
- Support the onboarding of new employees by preparing IT equipment, user accounts, and applications.
- Assist with mobile asset management for Germany, including smartphones, SIM cards, and related devices.
- Help maintain the IT equipment asset management process, ensuring proper documentation and lifecycle tracking.
- Document support cases and solutions to contribute to knowledge sharing and process improvement.
- Collaborate closely with colleagues worldwide and external service providers to ensure stable and secure IT operations.
Requirements
- Completed vocational training, or comparable qualification in IT, business informatics, or a related field.
- 3-5 years of professional experience in a comparable position
- Practical experience in IT support, service desk, or helpdesk environments.
- Knowledge of Windows, macOS, and Linux, Office 365 applications, Intune, Jamf and end-user hardware.
- Hands-on mindset, and a structured approach to problem-solving.
- Strong communication skills, team spirit, and a high level of service orientation.
- Very good command of German and English, both written and spoken.
Benefits
- **Make the World Safer**: Contribute to preventing financial crime and help our customers create a safer world.
- **Be Part of an Established RegTech**: Make a difference at a leading RegTech company in Switzerland.
- **International Exposure**: Expand your horizons by working with international customers on various challenging projects and markets in a dynamic, multicultural team.
- **Ownership and Development**: Make an impact and develop yourself by taking on significant ownership and responsibility from the beginning.
- **Flexible Work Environment**: Enjoy flexible working hours and a hybrid workplace - four days in the office and one day remote work from home per week.
- **Paid Further Education**: Take advantage of opportunities for paid further education to enhance your skills and career growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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