Account Manager responsible for managing renewals and expansions with Mid - Market customers at Loopio. Building relationships and driving customer success within a fast - growing company.
About the role
- Bank Partnerships Manager overseeing bank partner relationships at fintech company. Driving process improvements and strategic opportunities for partnership success.
Responsibilities
- Surface strategic opportunities to enhance profitability, expand product capabilities, or strengthen partner relationships
- Act as an owner of bank partnership outcomes, taking initiative to solve problems and improve systems
- Own day-to-day engagement with bank partners, ensuring timely and compliant execution of submissions, approvals, and operational workflows
- Identify opportunities to improve launch processes, conversion workflows, and partner satisfaction
- Manage SLA performance, tracking turnaround times and proactively addressing bottlenecks or compliance risks
- Partner cross-functionally with Legal, Compliance, Product, Operations, and Engineering to align on partner needs and internal execution
- Drive process automation and optimization initiatives to reduce manual work and improve partner responsiveness
Requirements
- 10+ years of experience in fintech bank partnerships, sponsored bank operations, program management, or chief of staff roles with exposure to regulated financial services
- Strategic thinker who can also execute tactically and manage competing priorities effectively
- Deep understanding of fintech-bank partner dynamics, regulatory requirements, and process enhancement
- Demonstrated ability to influence cross-functional teams and external partners without direct authority
- Strong problem-solving skills: ability to identify issues, propose solutions, and execute independently
- Excellent written and verbal communication skills, with high emotional intelligence and stakeholder management capability
- Highly organized and process-oriented, with a track record of improving workflows and driving operational efficiency
- Grit, initiative, and ownership mindset—proactively driving outcomes rather than waiting for direction
Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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