Bilingual Technical Support Engineer providing first and second - level support in English and Spanish. Collaborating with teams and ensuring customer satisfaction in a hybrid model in Bogota.
About the role
- Technicien(ne) Support Niveau 1 et 2 pour assistance technique auprès des clients en Suisse romande. Rôle clé dans le support des utilisateurs avec une excellente maîtrise des environnements informatiques.
Responsibilities
- Provide on-site Level 2 support and Service Desk Level 1 support
- Diagnose and resolve technical incidents (hardware and software)
- Install, configure, and maintain workstations
- Set up and ensure proper operation of video conferencing rooms
- Work with Microsoft 365, SCCM and other IT administration tools
- Write and update technical documentation and procedures
Requirements
- Degree in IT or equivalent
- Minimum 4 years' experience in IT technical support
- Strong proficiency in Windows, Apple (macOS) and Citrix environments
- Good knowledge of the Microsoft 365 suite and collaboration tools
- Experience with SCCM, Active Directory administration and access management
- Solid understanding of ITIL principles and incident management best practices
- Basic knowledge of PowerShell scripting (a plus)
- Customer-oriented with excellent listening skills
- Rigorous, methodical and able to manage priorities
- Good interpersonal skills and team spirit
- Autonomous and proactive in problem resolution
Benefits
- Ensure a high level of user satisfaction by providing effective and instructive solutions
- Install, configure and maintain workstations
- Manage the IT inventory and assets (PCs, peripherals, telephony, printers, etc.)
- Manage Active Directory, user accounts and access rights
- Prepare and update technical documentation and procedures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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