Technical support specialist translating business needs into technical requirements at Capgemini. Supports tools development while collaborating with product owners and Agile teams.
About the role
- Join Premier Foods as a 3rd Line Technical Support Specialist in Worksop. Ensure smooth IT operations and maintain infrastructure while supporting projects in a manufacturing setting.
Responsibilities
- Play a critical role in ensuring the smooth operation of IT systems
- Handle everything from routine issues to complex challenges
- Support projects and maintain strong relationships across the business
- Resolve incidents and service requests within agreed SLAs
- Act as the on-site technical representative for IT
- Drive best-in-class incident and request management
- Maintain and upgrade infrastructure in line with manufacturer recommendations
- Ensure compliance with IT security policies and change control processes
- Collaborate across teams and liaise with third parties to optimise outsourced infrastructure
- Document fixes, workarounds, and technical changes thoroughly
- Travel to other sites as required
Requirements
- Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure
- Extensive experience in 3rd line technical support
- Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix
- Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity
- Excellent troubleshooting, documentation, and communication skills
- Ability to work autonomously in a fast-paced environment
- Experience in a manufacturing setting
Benefits
- Competitive salary
- Company Pension & Private Medical
- Car Allowance
- Bonus
- Holiday Purchase scheme
- Sharesave scheme
- Access to learning and development programmes
- Wellbeing support and employee assistance programme
- Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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