Bilingual Technical Support Engineer providing first and second - level support in English and Spanish. Collaborating with teams and ensuring customer satisfaction in a hybrid model in Bogota.
About the role
- Support Engineer for IT-Service Desk in Hamburg providing technical support and solutions. Collaborating with departments and optimizing support processes for clients.
Responsibilities
- Receive, process and resolve technical issues of varying complexity
- Assist customers in the optimal use of relevant applications and tools
- Maintain and update the knowledge base and handle support requests in the ticketing system
- Monitor the IT infrastructure and provide targeted support through system monitoring
- Actively contribute to and optimize our support processes and standards
- Work closely with our specialist departments to improve service quality
Requirements
- Completed IT apprenticeship, equivalent qualification, or several years of professional experience in the areas listed above
- Solid knowledge of Windows 10/11 and common Microsoft applications
- Strong service orientation and excellent communication skills for customer support
- Structured working method and pronounced analytical thinking
- Very good German and good English language skills required for the IT sector
Benefits
- Team events and celebrations
- 30 days of vacation
- Deutschlandticket (public transport pass)
- Career development and training opportunities
- Employer contribution to pension
- Flexible working hours
- Sports and health care benefits
- Cafeteria for shared breaks
- Mobile working (remote work)
- Flat hierarchies and a high degree of autonomy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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