Bilingual Technical Support Engineer providing first and second - level support in English and Spanish. Collaborating with teams and ensuring customer satisfaction in a hybrid model in Bogota.
About the role
- Technical support specialist translating business needs into technical requirements at Capgemini. Supports tools development while collaborating with product owners and Agile teams.
Responsibilities
- Understand business needs and translate them into technical requirements
- Participate in the maintenance, support, and development of current tools while respecting client guidelines on CI/CD and unit testing
- Work as part of a team using Agile practices and collaborate with product owners
- Maintain strong relationships with all requested departments and users
Requirements
- Repo knowledge
- Understand business needs and translate them into technical requirements
- Participate in the maintenance, support, and development of current tools while respecting client guidelines on CI/CD and unit testing
- Work as part of a team using Agile practices and collaborate with product owners
- Maintain strong relationships with all requested departments and users
- Language: Fluent in English
- French is a plus
Benefits
- Paid time off based on employee grade (A-F)
- Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage
- Retirement savings plans (e.g., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
Job title
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Experience level
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Degree requirement
Location requirements
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