Hybrid Manager

at IICRC

• Job title: Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $28 - $33 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Louisville, United States

About the role

• Manager responsible for driving business operations and ensuring client service excellence at a restoration company. Leading staff and managing project work for successful outcomes and client satisfaction.

Responsibilities

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and/or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Supervise and manage project work to comply with assigned deadlines/schedules
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client’s wellbeing
• Conduct regular one-on-one meetings with team members to review key deliverables and actual performance relative to projected expectation

Requirements

• 1-3 years restoration experience
• 1-3 years Project Management and Estimating experience
• Experienced at reading, interpreting, and managing financial statements
• Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS, and Xactimate
• IICRC Certifications

Benefits

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development