Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- Field Support Representative teaching veterinarians to use IDEXX diagnostic machines while providing technical support. Requires veterinary clinic experience and strong communication skills.
Responsibilities
- Teach veterinarians how to make the best use of veterinary diagnostic machines and troubleshoot technical issues
- Manage schedule based on customer needs while focusing on professional development
- Collaborate with Field Sales Representatives and Customer Support to maintain customer accounts
- Install and train clinic staff on IDEXX Analyzers
- Provide onsite technical support during critical customer need visits
- Visit customers in the field daily, adjusting schedule as necessary for events and emergency practices
Requirements
- Experience as a Registered Veterinary Technologist (RVT) or equivalent is considered a strong asset
- Minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred
- Effective communication and collaboration skills
- Ability to build strong customer and peer partnerships
- Capacity to plan and prioritize work in a dynamic environment
- Effective listening skills to discover customer needs
- Comfort with learning and using technology such as computers, tablets, and Smartphones
- Computer networking experience is a plus!
Benefits
- Day-One On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support
- pet insurance
- mental health resources
- volunteer paid days off
- foundation donation matching
- and much more
Job title
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