Hybrid Internal Account Manager

at IDEX Corporation

• Job title: Internal Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $59,700 - $89,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Brenham, United States

About the role

• Internal Account Manager at IDEX processing customer orders and providing support. Collaborating for account growth while maintaining customer relationships in a dynamic role.

Responsibilities

• Process incoming orders while supplying sales & customer base with information including shipping dates, delays, unit price and handling/escalating complaints
• Develop and maintain strong customer relations by managing existing accounts and collaborating on new opportunities to ensure growth within existing accounts
• Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders
• Set clear expectations by providing accurate information and transparent communication
• Own 80s/20s customer service function from beginning to end, general inquiries, order entry, order acknowledgement, order status, shipment updates/tracking/issues, complaints, RMA processing
• Perform PO review for corrections with price, terms, export compliance, and other details
• Informs customers of any changes require and follows-up for resolution
• Enters orders into ERP system and ensures correctness of price, nomenclature and other information
• Update customers on shipping dates, anticipated delays, and/or other changes as needed
• Works with internal team members to ensure all pieces of order are present for smooth transition of processing

Requirements

• Bachelor’s Degree in Business Administration or related field; associate degree may be acceptable with extensive prior experience in an internal account management role
• Minimum of 5 years’ experience in an account management or customer service role, preferably in a manufacturing environment
• Prior experience must include working with ERP and CRM systems, must demonstrate knowledge of systems
• Exceptional attention to detail
• Knowledge of semiconductor industry a plus
• Previous experience with JDE a plus
• Proven ability to work to KPIs/targets and report back on performance
• Clear, precise communication and organizational skills
• Strong problem-solving skills and analytical abilities
• Strong understanding and demonstrated ability to use Microsoft Office Programs
• Strong time management skills and the ability to appropriately prioritize

Benefits

• Health benefits
• 401(k) retirement savings program with company match
• PTO
• Performance-based bonus plan