Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
About the role
- Customer Success Manager ensuring effective use of satellite data for managing natural disasters in European government sectors. Collaborating with ICEYE’s regional Solutions Sales team and overseeing client satisfaction.
Responsibilities
- Ensure European government clients successfully use ICEYE’s satellite data to manage natural disasters
- Act as the essential link between ICEYE’s radar technology and European government officials
- Ensure public sector clients actively integrate satellite data into emergency response plans
- Lead the onboarding process for clients and facilitate effective implementation of products
- Understand customer needs and provide effective solutions
- Develop and nurture relationships with key stakeholders throughout the customer lifecycle
- Monitor customer satisfaction levels and track key performance indicators (KPIs)
- Collaborate with the Sales team to support client contract renewals and identify opportunities
- Gather and analyze customer feedback for product improvements
- Keep up to date on industry trends and recommend improvements to customer success processes
Requirements
- Experience in a Customer Success, Sales, Project Management or other customer-facing role
- Background working with in the public-sector or with public-sector customers (insurance, banking or utilities is an additional plus)
- Excellent English-language communication and interpersonal skills (working proficiency in Spanish, Greek, or Portuguese is a strong plus)
- Ability to build strong relationships with customers and colleagues
- Familiarity with geospatial technologies, remote sensing or natural catastrophe solutions
- Passionate about the potential to drive innovation and transformation using unique new sources of data
- Ability to work in a fast-paced environment in a growth company and eagerness to learn and adapt quickly.
Benefits
- A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale-up approach
- An independent role with a supportive and diverse work environment
- Occupational healthcare, occupational, and accident insurance
- A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
- Phone subscription with iPhone of choice
- Relocation support (i.e. flight tickets, accommodation, relocation agency support)
- Time for self-development, research, training, conferences, or certification schemes
- Inspiring and collaborating offices and silent workspaces enable you to focus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.