Assistant Multi - Unit Manager providing operational support and oversight for retail operations. Key management layer between Shift Managers and Multi - Unit Management ensuring performance metrics accountability.
IS
Hybrid Senior Manager, IT Infrastructure & Operations
Posted 3 months ago
About the role
- Senior Manager for IT Infrastructure and Operations at ICES, overseeing enterprise systems and user technical support. Responsible for managing IT infrastructure, applications, and operations.
Responsibilities
- In partnership with the Director of IT, helps to ensure the ongoing professional development and skill competency of the team to meet ICES’ current and evolving IT and application development needs
- Motivates, mentor, coach and manage the performance for direct reports
- Helps team execute career development plans
- Plans and implements team development and education activities
- Manage the IT related user orientation, communication, and training
- Participate in the attraction, recruitment and retention of highly skilled and qualified personnel who fit the team and organization’s culture and build a high performing team in collaboration with Human Resources
- Manages IT Infrastructure, applications, and Operations
- Provides leadership, direction, and performance of technical teams to ensure the delivery of IT infrastructure services
- Responsible for the management, availability and support of all IT infrastructure technologies
- Plan and manage application development projects/supports to deliver high quality software applications on time and budget
- Responsible for designing and operating highly available, fault-tolerant, scalable infrastructure
- Optimize performance cost-efficient cloud solutions that aligning with corporate strategy and business services
- Prioritize and manage resource allocation for day-to-day operations and service delivery initiatives and produce deliverables in a timely and effective manner
- Manage the monitoring, reporting and optimization of system performance and availability
- Provide regular project status updates on schedule, budget, and deliverables
- Ensure the security and privacy of operational processes and IT systems in order to protect information assets
- Create and maintain system/application design, implementation, and support documents
- Develop and execute IT infrastructure plans and ensure the alignment with IT and organization wide business plans
- Develop, implement, and continuously improve effective IT policies, procedures and standards
- Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents
- Oversee the process of innovative change effectively
- Work in collaboration with peers, department managers and users to identify the need for new IT services and systems, emerging technologies and methodologies that could benefit the organization
- Ensures effective client management
- Manage day-to-day internal and external client interaction
- Set and manage internal and external client expectations
- Communicate effectively with internal and external clients to identify needs and evaluate alternative business solutions
- Continually seeks opportunities to increase internal and external client satisfaction and deepen relationships
- Manages effective department communication
- Holds regular status meetings with team
- Keeps team well informed of changes within the organization
- Delivers engaging, informative, well-organized presentations
- Resolves and/or escalates issues in a timely fashion
- Keep current on knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities
- Identifies and provides standards for gathering information for use in trend analysis and reports information to company management
- Flexible in availability with regards to working hours and days scheduled required.
Requirements
- University Degree in Computer Sciences or equivalent
- IT industry certification required such as MCSA/MCSE, SCSA, RHCE, ITIL
- Eight (8) years of progressive experience in IT user support, system administration and IT management
- Strong hands-on working experience with Windows, UNIX, Cisco Networking, enterprise storage and VMware environment
- In-depth understanding of IT service management processes and procedures
- Ability to provide leadership and mentorship to team members
- Ability to lead team through dynamic and shifting business priorities
- Previous working experience with healthcare or public sector is an asset
- Strong cloud experience required
- Ability to plan and manage multiple projects and to set priorities
- Excellent analytical, troubleshooting, and problem-solving skills
- Demonstrated IT Operations management and development skills
- Excellent interpersonal communication and customer service skills.
Benefits
- Flexible remote work arrangements anywhere in Ontario
- Competitive Compensation
- Comprehensive Benefits Program
- HOOPP Pension Plan (Defined Pension)
- Employee Assistance Program and Dialogue Well Being Program
- Generous vacation, float and caregiver days for all employees
- Education Fund and Dedicated Education Days
- Holiday Closure
- Perkopolis Employee Discount Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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