Translator for Sentry Insurance translating phone conversations and rewriting documents in English and Spanish. Hybrid work model with office locations in Wisconsin and North Carolina.
About the role
- Customer Service Representative providing support and resolving issues for inquiries at USABlueBook. Located in Waukegan, IL with a focus on customer service excellence.
Responsibilities
- Provide customer service by responding to inquiries regarding product selection, services and issues.
- Responds to customer order and quotation requests received via telephone, e-mail, written, and faxed correspondence.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to incentive and initiative programs.
- Researches and suggests alternative products to customers.
- Resolves customer issues including issuance of credit concessions.
Requirements
- Proficiency with Microsoft Outlook/Word/Excel
- Must be able to pass a background/drug test
- High-Volume Call-Center Experience preferred
- HS Diploma or GED strongly preferred
- 0-2 years of experience in area of responsibility
Benefits
- Medical, Dental, Vision, Life
- 401k
- Vacation
- Sick Time
Job title
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