Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
About the role
- Customer Success Manager responsible for maximizing customer value and managing relationships. Leading client onboarding and product adoption for i6's aviation fuel management solutions.
Responsibilities
- Your primary focus is to ensure that i6 customers achieve their desired outcomes using the Saas products that they have committed to.
- You will play a pivotal role in helping customers maximise the value they get from the i6 software.
- Identifying opportunities to further align additional i6 products to their business needs.
- Building strong relationships with customers, understanding their needs, and helping them maximise the value they derive from our products and services.
- Serve as the primary point of contact for certain groups of customers, advocating on their behalf within the company.
- Conduct regular business reviews with customers to ensure they are achieving their goals.
- Lead the onboarding process for new clients, ensuring a smooth transition and setting clear expectations for success.
- Conduct product training sessions tailored to the customer’s needs and use.
- Work closely with customers to drive successful adoption of our products and services.
- Ensure the overall health and satisfaction of assigned customer accounts.
Requirements
- Experience in carrying out a customer success role, or similar, in previous organisations
- Strong interpersonal and customer relationship skills to further develop customer relations and continually increase knowledge of their business to enhance upselling opportunities
- A fast learner who uses initiative
- Proactive and reactive
- Process and detail oriented
- Energetic and positive
- Patient and curious
- Team player
- Tech savvy
Benefits
- Remote working
- Competitive salary
- Apple MacBook setup
- Great healthcare coverage
- Retirement 5% salary match
- i6 Group company days
- We offset your carbon footprint
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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