Field Service Technician at HESS managing repair and maintenance of payment and banking systems. Working closely with product management in Munich and Hamburg area.
About the role
- Field Service Engineer providing technical support for medical imaging systems in Texas. Responsible for remote and on-site support, ensuring high customer satisfaction and effective issue resolution.
Responsibilities
- Provide remote and on-site technical support for installation, deployment, maintenance, troubleshooting, and repair of medical device systems.
- Serve as the main point of contact for customers, ensuring timely responses and resolutions within defined SLAs while maintaining high customer satisfaction.
- Monitor incoming support requests across multiple channels and document all actions, communications, and resolutions accurately in our Salesforce CRM.
- Diagnose and resolve hardware, software, network, and configuration issues; support end-to-end system usability.
Requirements
- Bachelor’s degree in Engineering, IT, Computer Science, or related field, or equivalent experience.
- 3+ years of experience installing, troubleshooting, repairing, or calibrating complex systems (medical devices preferred).
- 1+ years of Unix/Linux experience.
- 2+ years of networking experience (Ethernet, DHCP, Wi-Fi, WPA2).
Benefits
- corporate bonus
- equity plans
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