Field Service Technician at HESS managing repair and maintenance of payment and banking systems. Working closely with product management in Munich and Hamburg area.
About the role
- Field Service Engineer responsible for installing and maintaining ultrasound equipment. Focusing on exceptional customer service while managing travel across Ventura and Los Angeles County.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements
- Install, troubleshoot, service, and maintain equipment at customer sites
- Understand the customer's business and competitive environment
- Actively participate in team processes and identify training gaps
- Complete PMs, FCOs, installation tasks, diagnose and resolve problems
- Perform administrative duties within regulatory requirements
- Approximately 70% travel across designated geography required
Requirements
- 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries
- Ultrasound equipment experience preferred
- Ability to understand and apply electronic, mechanical, and networking theory
- Associate degree in electronics or related field, or equivalent combination of education and experience
- Must be able to perform Physical, Cognitive and Environmental job requirements with or without accommodations
- Work flexible hours as needed based on business needs
Benefits
- field service and lead generation incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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