About the role

  • Retail Service Operations Team Leader overseeing ~10 branches to execute service and operational objectives in assigned market area. Mentoring team and participating in branch operations.

Responsibilities

  • Responsible for the oversight of service and operations for ~10 branches
  • Motivates and coaches all branch colleagues
  • Conducts branch visits to complete required audits, observations, and inspections
  • Participates in branch huddles to review operations procedures and opportunities
  • Performs risk management activities
  • Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches
  • Provides support for branch incident response

Requirements

  • High School Diploma or GED
  • 3 years of retail service with operational experience
  • Travel required within assigned market area.

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job title

Retail Service Operations Leader

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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