Hybrid Senior QA Analyst – ServiceNow

at Huntington National Bank

• Job title: Senior QA Analyst – ServiceNow
• Job type: Full Time
• Experience level: Senior
• Salary: $57,000 - $113,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Columbus, United States

About the role

• QA Testing Analyst - Senior responsible for planning and execution of testing processes at Huntington. Collaborating with Business Systems Analysts and Development teams across various projects.

Responsibilities

• Collaborate with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable.
• Actively participate in the review of architectural and technical design specifications.
• Develop, document and maintain the test data, data validation, end to end testing flows.
• Conducts testing using HNB manual and/or automated test processes and reports results.
• May run database queries in order to supply data validation within test scripts.
• Updates test cases based upon approved change requests.
• Works with BSAs and Development teams on defect analysis and triage.
• Assigns defect severity and manages defects throughout the project.
• Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions.
• Creates test status reports per project guidelines.
• Creates test results and test summary deliverables to ensure production implementation readiness.
• Creates and facilitates review of the Test Strategy with the project team.
• Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management.
• Collects testing sign-off from all testing participants, including cross-impacted application teams.
• Ensures all aspects of testing, such as manual execution, regression, automation and performance testing, is completed.
• Collaborates with Project Test Lead on estimating the test efforts.
• Collaborates with the project team to support UAT efforts as needed.
• Maintains the regression test bed to meet changing requirements.
• Participates in off-hour production releases as needed.
• Supports the project’s warranty period as needed.
• Works under moderate supervision with some latitude for independent judgement and problem solving.
• Provides mentorship to junior team members as needed.
• Understands and follows the project lifecycle methodology consistently.
• Performs other duties as assigned.

Requirements

• 3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered.
• ServiceNow platform knowledge and experience; especially, in Human Resource Service Delivery, Financial Services Operations, Workplace Service Delivery, Integrated Risk Management, Governance Risk Compliance, and Legal Service Delivery.
• ServiceNow Certified System Administrator (CSA) certification
• Negotiation skills with the ability to influence others by information/knowledge sharing
• Proficiency in using testing tools [ServiceNow Automated Testing Framework (ATF)], in addition to in depth knowledge of common testing methods, terminology and industry best practices.
• Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers
• Ability to manage multiple testing projects in a fast-paced environment meet deadlines
• Experience in an Agile-Scrum environment
• Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards
• Advanced knowledge of using software packages or tools for processing or displaying data.

Benefits

• health insurance coverage
• wellness program
• life and disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)