Service Coordinator scheduling and supervising in - home care workers and clients in Albuquerque, NM. Conducting quality assurance through home visits and client monitoring.
HB
Hybrid Fraud Investigations – QA/QC Program Manager
Posted 6 hours ago
About the role
- Program Manager leading strategic initiatives within the Fraud Investigations and QA/QC Center of Excellence. Fostering collaboration and efficiency across multiple functional units in the Fraud & Security Segment.
Responsibilities
- Collaborate with Fraud Investigations and QA/QC Center of Excellence leadership in the planning, coordination, and execution of strategic and ad hoc initiatives for each functional unit.
- Facilitate program planning, sprint planning, reviews, and retrospectives to ensure timely delivery of program milestones.
- Identify, assess and remediate risks, issues and blockers early; escalate when necessary.
- Track and report on program health; Maintain strategic artifacts (e.g. roadmaps, goals and objectives) to drive visibility and accountability.
- Leverage Agile tools (AgilePlace, Azure DevOps) to manage workflows, work items, documentation, and reporting.
- Support functional units in special projects and other duties as assigned.
Requirements
- Bachelor's Degree
- 7+ years experience in program/project management
- Experience in Agile tools (e.g. AgilePlace, Azure DevOps)
- Knowledge of ActOne or similar system used for investigations case management
- Strong understanding of Agile frameworks
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
Job title
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Experience level
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Degree requirement
Tech skills
Location requirements
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