Quality Assurance Nurse ensuring independent patient care at Addus HomeCare. Work one - on - one with clients to develop care plans and deliver excellent service.
About the role
- Service Coordinator scheduling and supervising in-home care workers and clients in Albuquerque, NM. Conducting quality assurance through home visits and client monitoring.
Responsibilities
- Responsible for scheduling and supervising in-home care workers and clients in a geographic area.
- Conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides.
- Determine whether existing care plans are adequate to meet client needs.
- Creates work schedules by entering schedules into the system, manages changes to client schedules due to client requests, illness, vacation or leaves of absence.
- Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
- Contacts care providers and clients to provide service updates.
- Monitors clients condition and performance of duties by Home Care Aides.
- Maintains all company and Department on Aging rules, regulations, and standards.
- Conducts home visits to new clients to welcome and review the Welcome Packet.
- Observes and evaluates Home Care Aides in the client's home as directed by Supervisor.
- Prepares and completes accurate evaluation reports and case notes as needed.
- Maintains schedules to assure timely completion of all assigned home visits.
- Attends weekly branch meetings.
- Maintains a high degree of confidentiality at all times due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
- Abides by all regulations, policies, procedures and standards.
- Performs other duties as assigned.
Requirements
- Must have high school diploma or equivalent.
- 1 year of Industry experience required
- Interpersonal, organizational and communication skills.
- Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
- Must have reliable transportation.
Benefits
- Medical, Dental and Vision Benefits
- Company matched 401K
- Continued Education
- Monthly Agency Bonus Potential
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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