Service Coordinator scheduling and supervising in - home care workers and clients in Albuquerque, NM. Conducting quality assurance through home visits and client monitoring.
About the role
- QA Lead overseeing quality assurance activities across multiple enterprise systems for Safe-Guard Products International. Leading teams and managing testing processes in hybrid work setup.
Responsibilities
- Act as the primary QA point of contact for assigned systems (Portals, APIs, Databases, CMS, Rating & Enrollment).
- Lead daily QA activities for multiple concurrent projects, ensuring timely and high-quality delivery.
- Mentor and guide QA Analysts in test design, execution, and defect management.
- Coordinate with the QA Manager to prioritize workloads, align with sprint goals, and ensure coverage of all functional and integration areas.
- Represent QA in sprint ceremonies, grooming sessions, and release readiness reviews.
- Develop detailed test strategies and test plans for each release, covering both functional and technical aspects.
- Perform thorough end-to-end testing across systems, including front-end, API, and database validation.
- Oversee regression, integration, and UAT cycles, ensuring test completeness before sign-off.
- Ensure proper defect triage, root-cause documentation, and cross-team communication on critical issues.
- Maintain traceability between requirements, test cases, and defects to ensure auditability.
- Validate API behavior, payloads, and integrations between systems using tools such as Postman or Swagger.
- Execute complex SQL queries for backend data validation and verification of business rules.
- Review and validate CMS configurations, content workflows, and database linkages.
- Identify dependencies or data inconsistencies across rating and enrollment portals and proactively work with development teams to resolve issues.
- Support environment validation and test data preparation, ensuring consistent and stable test runs.
- Assist the QA Manager in enhancing QA standards, templates, and documentation practices.
- Contribute to improving defect reporting and classification processes for better analytics and traceability.
- Partner with the Automation and DevOps teams to identify areas suitable for automation and integration into CI/CD pipelines.
- Promote continuous improvement by analyzing recurring defects and recommending preventive measures.
- Work closely with Developers, Product Owners, and Business Analysts to clarify requirements and acceptance criteria.
- Escalate risks or blockers early and provide mitigation plans for QA-related delays.
- Ensure test results and release sign-offs are properly documented and communicated to stakeholders.
Requirements
- Bachelor’s degree in Information Systems, Business Administration, Management or related field — or equivalent work experience.
- 5+ years of experience in software QA, with at least 2 years in a senior or lead role.
- Strong understanding of end-to-end testing methodologies across web, API, and backend layers.
- Hands-on experience with API testing tools (e.g., Postman, Katalon) and SQL for data validation.
- Proven experience testing portals, rating engines, or critical systems.
- Excellent analytical, documentation, and communication skills.
- Familiarity with CI/CD pipelines and Git-based environments.
- Experience with defect tracking and test management tools (e.g., Jira, TestOps, or similar).
- Experience with automation frameworks (Katalon, Playwright) is a plus.
- Ability to interpret technical logs, API schemas, and backend workflows.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
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