Senior Manager leading event risk and intelligence strategy at Dow Jones. Responsible for managing operational risk across high - profile global events with comprehensive stakeholder engagement.
About the role
- ServiceNow Event Management Specialist at Huntington optimizing IT operations and event management solutions. Collaborating with teams in an Agile environment to enhance operational visibility and incident response.
Responsibilities
- Configure, maintain, and optimize ServiceNow Event Management and related ITOM modules.
- Integrate monitoring tools, observability platforms, and other management systems with ServiceNow for automated event correlation and alerting.
- Analyze event data to identify trends, reduce noise, and improve incident response times.
- Collaborate with application and infrastructure teams to ensure accurate CI (Configuration Item) mapping and health monitoring.
- Develop dashboards, reports, and workflows to support operational visibility and decision-making.
- Work with a team of developers in an Agile scrum environment, delivering value within 2-week sprint cycles.
- Provide recommendations for improving event management processes and automation.
Requirements
- 2–4 years of experience working with ServiceNow
- Strong understanding of ITIL processes and operational best practices
- Familiarity with monitoring and observability tools (e.g., Splunk, Dynatrace, LiveAction, Aternity, Riverbed, DataDog, Zenoss, etc.)
- Broad experience with applications and infrastructure operations (servers, networks, cloud services)
- Excellent communication and collaboration skills—able to work effectively with technical and non-technical stakeholders
- Ability to analyze complex data and provide actionable insights.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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