Special Events Coordinator responsible for event planning and execution at Hilton Grand Vacations resorts. Engage with stakeholders to enhance customer satisfaction and event quality.
Responsibilities
Develops and performs all facets of the events in a manner to ensure outstanding Profit per Tour statistics on the program.
Implements site inspections, permit hearings, planning meetings and event execution.
Builds strategic relationships with national partners to improve the working environment, event quality and customer satisfaction.
Communicates with site-level Project Directors, as well as Marketing Directors and Sales Managers on an ongoing basis to ensure events are on schedule and all goals are met.
Develops site-specific operations plans for all aspects of event production (traffic management & parking, waste management, pedestrian flow, emergency & medical services, etc.).
Forecasts resource requirements and develop event staffing plans.
Settles and supervises resource requirements for each event.
Leads venue relations and expectations throughout the event production life cycle.
Builds, maintains and implements schedules, budgets & event status.
Sources venues; recommends and engages catering to implement quality event within predetermined budget.
Negotiates agreements with outside providers and subcontractors to ensure lower cost & highest quality of service.
Builds and submits purchase orders.
Secures all vital permits for event execution.
Builds and maintains positive relationships with event vendors.
Coordinates with other departments to ensure the successful delivery of an event.
Builds and distributes event itineraries and anticipates guest needs and exceeds their expectations.
Prepares shipping/transport of event related supplies by placing orders for items from vendors.
Researches and stays up-to-date on event trends.
Provides outstanding customer service in accordance with the Company standards.
Requirements
1-2 years of previous event management in direct-to-consumer sales.
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