Account Manager fostering strong client relationships and resolving issues at GXO. Responsible for handling domestic and international customer interactions and continuously improving quality systems.
About the role
- Account Manager supporting clients' health and welfare programs at HUB International. Managing accounts and collaborating with internal teams in a hybrid work environment.
Responsibilities
- Manages all aspects of the account-service process
- Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal
- Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability
- Establishes and maintain strong business relationships with clients and insurance carriers
- Serves as client point of contact for day-to-day eligibility, claims, billing and benefit administration inquiries
- Attends industry related continuing education training and courses
- Prepare and/or peer review (and deliver, if applicable) the EB Comp Disclosure.
Requirements
- High School Diploma / GED; College degree strongly preferred
- 3-5 years of benefit insurance related experience (brokage preferred) or equivalent combination of education & experience
- Life & Health License or wiliness to obtain with 3 months
- Ability to effectively and professionally communicate orally and in writing with internal and external customers
- Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems.
Benefits
- health/dental/vision/life/disability insurance
- FSA
- HSA
- 401(k) accounts
- paid-time-off benefits
- eligible bonuses
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