Technical Support Specialist providing customer care and technical support for Avidbots products. Continuous interaction with clients and resolution of technical issues in a hybrid work environment.
TA
Onsite Technical Support Specialist
Posted 5 days ago
About the role
- Technical Support Specialist providing desktop support and AV support for University Housing and Dining. Ensuring optimal performance of hardware and software in a university environment.
Responsibilities
- Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users.
- Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems.
- Always provide excellent customer service.
- Operate and test the functionality of all AV and integrated conference rooms.
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays.
- Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
- Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications.
- Participate in UHD Initiatives.
- Attend regularly scheduled meetings.
- Perform special projects and tasks.
- Perform other duties as assigned.
- Assist with IT inventory.
Requirements
- High School Degree / GED
- Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment
- Work experience in IT customer server and/or help desk environment
- Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting
- Relevant education and experience may be substituted as appropriate.
Benefits
- UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage
- Free Capital Metro bus rides
- Retirement contributions
- Paid vacation, sick time, and holidays
- Career growth & professional development
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