Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.
About the role
- Enterprise Customer Success Manager at Sprout Solutions ensuring client success through effective account management. Engaging with stakeholders and driving product adoption in the tech industry.
Responsibilities
- Ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence
- Establish executive relationships with all of the account’s stakeholders
- Proactively identify performance gaps and other risks of churn
- Increase account value through upsells and network expansion
- Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects
Requirements
- 3-5 years with account management/customer success experience in handling enterprise accounts
- Has experience in the tech industry
- Preferably has experience working in SaaS companies
- Preferably has some experience in HR & Payroll
Benefits
- Equal Opportunity Employment
- Welcomes applications from all sectors of society
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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