Customer Success Manager at CMiC focusing on customer retention and satisfaction. Collaborating with teams to optimize customer experiences and drive growth in construction software.
About the role
- Customer Success Manager working with large care organizations to create sustainable value through AI solutions. Focusing on delivering measurable outcomes while navigating complexities in customer relationships.
Responsibilities
- Own a portfolio of Enterprise customers and act as their strategic partner
- Lead multi-stakeholder implementations in regulated, real-world environments
- Design and deliver train-the-trainer programs that scale
- Translate customer goals into measurable outcomes and compelling value narratives
- Anticipate risks early and navigate them calmly and proactively
- Work closely with Product, Support, and Sales to continuously improve how we deliver value
- Contribute learnings, patterns, and improvements to the team
- Partner with the Technical Support and Customer Training teams
Requirements
- Enjoy complexity and don’t require every detail to be perfectly defined upfront
- Care deeply about the people you work with—customers and teammates alike
- Balance empathy with structure and clarity
- Think in systems, not just individual accounts
- Take ownership naturally and don’t wait to be told what to do
- Want to help shape how Customer Success operates as we grow
Benefits
- 30 vacation days plus your birthday off
- Germany public transport ticket
- Urban Sports Club membership
- Regular company off-sites
- Access to learning platforms (e.g., Blinkist, Audible)
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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