Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Success Manager ensuring effective adoption of AI solutions in healthcare sector. Leading initiatives for customer success across commercial clients with a focus on clear processes and empathy at scale.
Responsibilities
- Own the end-to-end rollout and success of 30–50 commercial customers
- Drive adoption through clear processes, smart touchpoints and proactive communication
- Make decisions on what should be standardized and where individual guidance is needed
- Monitor customer health, usage and ticket patterns to spot risks proactively
- Simplify and streamline recurring customer service workflows to reduce friction at scale
- Run virtual touchpoints, office hours and scalable enablement formats
- Work cross-collaboratively with Support, Product and Onboarding
- Actively contribute ideas to improve how Customer Success operates
Requirements
- Strong can-do mentality
- Think in systems, patterns and trade-offs
- Enjoy working with data, dashboards and signals
- Curious about technical setups and workflows
- Can manage many customers without losing overview
- Prefer clarity and structure over chaos
- Balance standardization with situational judgment
- Bring empathy and calm into complex, human-centred environments
- Understand the Yin and Yang of Customer Success
Benefits
- 30 vacation days plus your birthday off
- Public transport pass for Germany (Deutschlandticket)
- Urban Sports Club membership
- Regular company offsites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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