Customer Success Manager at CMiC focusing on customer retention and satisfaction. Collaborating with teams to optimize customer experiences and drive growth in construction software.
About the role
- Customer Success Manager ensuring effective adoption of AI solutions in healthcare sector. Leading initiatives for customer success across commercial clients with a focus on clear processes and empathy at scale.
Responsibilities
- Own the end-to-end rollout and success of 30–50 commercial customers
- Drive adoption through clear processes, smart touchpoints and proactive communication
- Make decisions on what should be standardized and where individual guidance is needed
- Monitor customer health, usage and ticket patterns to spot risks proactively
- Simplify and streamline recurring customer service workflows to reduce friction at scale
- Run virtual touchpoints, office hours and scalable enablement formats
- Work cross-collaboratively with Support, Product and Onboarding
- Actively contribute ideas to improve how Customer Success operates
Requirements
- Strong can-do mentality
- Think in systems, patterns and trade-offs
- Enjoy working with data, dashboards and signals
- Curious about technical setups and workflows
- Can manage many customers without losing overview
- Prefer clarity and structure over chaos
- Balance standardization with situational judgment
- Bring empathy and calm into complex, human-centred environments
- Understand the Yin and Yang of Customer Success
Benefits
- 30 vacation days plus your birthday off
- Public transport pass for Germany (Deutschlandticket)
- Urban Sports Club membership
- Regular company offsites
- Access to learning platforms such as Blinkist and Audible
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager working with large care organizations to create sustainable value through AI solutions. Focusing on delivering measurable outcomes while navigating complexities in customer relationships.
Customer Success Associate at Prosperi responsible for customer technical support and satisfaction. Focusing on SharePoint and Project Online to enhance user experiences in a collaborative environment.
Key Account/Customer Success Manager enhancing client relationships and identification of upselling opportunities for a performance marketing agency. Collaborating across teams for integrated strategies and high satisfaction.
Kampagnenmanager supporting Sales & CRM activities at K. Nussbaum Vertriebs GmbH in full - time role. Enhancing customer relationships through marketing strategies and digital platforms.
General Manager responsible for implementing customer engagement strategies at Datacom. Collaborating with teams to drive revenue growth and enhance customer relationships.
Customer Success Manager at TechSee managing strategic customer relationships and overseeing SaaS deployments. Driving adoption and satisfaction for enterprise clients in the digital customer experience domain.
Customer Success Manager at adjoe ensuring onboarding and success of new partners in the mobile ad tech space. Collaborating with sales and growth teams, providing support, and analyzing performance metrics.
Client Engagement Manager overseeing retail client development strategies across West Coast stores. Driving retention and acquisition through exceptional relationship management in luxury fashion industry.
Campaign Manager driving customer engagement by managing various campaigns in a modern banking environment. Collaborating with CRM teams and enhancing operational efficiency through data - driven decisions.