Senior Manager leading benefits strategy and operations for American Family Insurance. Overseeing compliance and administration while enhancing employee experience in benefits programs.
About the role
- Customer Delivery Manager managing delivery of printing services while balancing customer satisfaction and profitability at HP. Collaborating with internal and external partners for successful service management.
Responsibilities
- Use your skills to manage the delivery of our printing services
- Grow your own career through a variety of paths inside one of the world’s leading technology companies
- Manage remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP
- Be the single point of contact for the customer managing change requests and customer queries
- Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer
- Proactive elevation and escalation management
- Prepare, lead and manage operational account reviews
- Coordinate all relevant resources (internal/external partners)
- Support Total Customer Experience management and achieve customer satisfaction targets
- Manage Change Orders and provide consulting to customer on new products and services
- Manage forecasting and P&L on an account basis and maintain profitability
- Track and capture data/metrics
Requirements
- University or College degree + 2 years of customer delivery experience, ideally Outsourcing or Project Management or Consulting
- Strong English language skills (spoken and written)
- Experience with Customer Delivery Management and general customer handling
- Leadership experience
- Client facing experience (face-to-face or remote)
- Project management or project coordination experience
- Strong collaboration, influence and negotiation skills in cross-functional teams
- Ability to manage conflict and complex situations
- Ability to apply business acumen and results driven attitude
- Comfortable to work in a remote, virtual environment
- Process and Methodology focused
- Technical skills: MS Office applications and min. basic level of Excel
- Project Management Methodologies - would be an advantage
- ITIL foundation, processes & tools knowledge – would be an advantage
- MS process and technology knowledge and background - would be an advantage
Benefits
- Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
- The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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