Senior Manager leading benefits strategy and operations for American Family Insurance. Overseeing compliance and administration while enhancing employee experience in benefits programs.
Responsibilities
Lead with influence and expertise: Contribute as a member of the division/department leadership team
Communicate and strengthen our mission, vision, values and policies through daily leadership
Build a performance-driven team culture: Create a collaborative, inclusive environment rooted in trust and transparency
Partner with team members to set clear goals, provide feedback, complete performance assessments, and support ongoing development
Benefits strategy and administration oversight: Design, recommend, and implement benefit programs, while overseeing daily administration for health, welfare, retirement, and voluntary benefits
Operational accuracy: Ensure accurate and efficient execution of benefits processes including eligibility, enrollments, life event changes, and billing reconciliation
Compliance and controls: Maintain operational controls and ensure compliance with applicable regulations, including audit readiness and adherence to procedures
Partnership and data integrity: Partner with Payroll, HRIS, and vendors to ensure data integrity and seamless benefits operations across systems
Cost and plan performance analysis: Prepare qualitative and quantitative benefit plan cost analyses to monitor performance and support development of cost-effective programs
Provide recommendations for enhancements in consideration of benefits goals
Annual enrollment leadership: Lead strategy of annual enrollment—develop timelines, manage system configuration, coordinate vendor activities, and oversee testing and readiness
Partner with Communications and HR teams to deliver a clear, engaging employee enrollment experience; monitor outcomes and identify improvements for future cycles
Vendor performance management: Oversee third-party administrators (including external benefit administrator vendor) to ensure compliance with policies, service level agreements, and all applicable laws and regulations
Process improvement, documentation, and audits: Evaluate and revise internal processes to reduce costs and increase efficiency
Ensure procedures are documented and maintained
Perform plan audits and audit benefits functions performed by other benefits/HR staff; establish audit practices including required notices/filings and ERISA appeals
Continuous improvement mindset: Evaluate benefits administration processes for efficiency, scalability, and employee experience
Implement best practices to simplify administration and improve employee understanding and access—applying data and employee feedback to identify trends and opportunities
Requirements
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated effective management or leadership experience
Demonstrated experience counseling, consulting and negotiating to guide strategic business decisions
Demonstrated experience leading the design, implementation and administration of benefit offerings including health and welfare, retirement, paid time off and leave programs
Experience in facilitating and leading cross functional teams to deliver goals and objectives
Extensive knowledge and understanding of benefit related government rules and regulations and governance and their impact on the different elements of benefits
Solid knowledge and understanding of the financial aspects of benefits, such as pension liabilities, medical plan costing and 401K plans
Solid knowledge of Workday
Technical experience and system integration knowledge
Benefit administration platform experience
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
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