Senior Manager leading benefits strategy and operations for American Family Insurance. Overseeing compliance and administration while enhancing employee experience in benefits programs.
About the role
- Manager of Patient Access managing Patient Access department for Ensemble Health Partners. Leading operations for admitting and financial services in a healthcare setting.
Responsibilities
- Responsible for planning, developing, organizing, and managing the Patient Access department
- Responsible for performance and effectiveness of these department(s)
- Coaching and development of all staff performing these functions
- Implementing short and long-term plans and objectives to improve customer service and collect quality information
- Provide leadership and contribute to the revenue cycle and organizational goals
- Responsible for meeting regulatory compliance requirements
- Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies
- Directly manage operations for the admitting, registration, and financial services departments
- Assign accurate MRNs, complete medical necessity / compliance checks, and provide proper patient instructions
- Collect insurance information and ensure excellent customer service
- Manage Financial Service Representatives and proper accounting processes
- Prepare monthly reports as requested
- Establish departmental goals with the staff to optimize performance and meet organizational goals
- Coordinate employee work schedules to provide adequate daily staffing coverage
- Collect, interpret and communicate performance data using various tools and systems
Requirements
- Certified Revenue Cycle Representative (CRCR) certification
- Certified Healthcare Access Manager (CHAM) certification
- Minimum 2 – 3 year’s management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft a must
- Ability to balance numerous priorities, therefore requiring great skills in prioritization
- Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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