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About the role
- Market Manager leading housing stability initiatives for Housing Connector in Portland. Responsible for managing partnerships and market-level operations to ensure effective housing solutions.
Responsibilities
- Grow and strengthen Housing Connector’s presence by increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners
- Identify and develop new partnership opportunities across public and private sectors to expand local impact
- Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes
- Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model
- Partner with the Regional Managing Director to design and execute scalable, market-specific strategies
- Deepen engagement with community and government partners
- Expand client stability supports
- Increase active unit utilization across the partner property portfolio
- Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders
- Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements
- Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution
- Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes
- Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals
Requirements
- Experience leading market-level, program, or community operations with clear accountability for service delivery and outcomes
- Demonstrated experience delivering operational outcomes in social impact, public service, or community-based contexts
- Demonstrated ability to execute strategy in the field, manage day-to-day operational complexity, and solve problems while navigating ambiguity, limited structure, and competing priorities
- Experience managing external partners in ongoing operational relationships
- Proven track record of owning results such as service delivery, utilization, placements, or operational performance
- Experience leading and developing teams
- Ability to assess what is working, what is not, and make adjustments quickly
- Strong judgment and follow-through in complex, real-world environments
- Knowledge of the Portland community and ability to build credibility with key stakeholders
- Valid driver’s license and proof of auto insurance
Benefits
- Comprehensive Health Coverage – Medical, dental, vision plans. 100% employer-paid for employees and 50% for partners/dependents
- 401(k) with Employer Match (6%) – Invest in your future
- Generous Paid Time Off – 22+ days PTO (in first year alone) plus dedicated Community Service Leave
- Extensive Holiday Schedule – 11 holidays plus a full week off in December
- Paid Parental Leave – Paid leave to support growing families
- Employee Assistance Program (EAP) – Confidential resources for personal support
- Life Insurance – Financial security for you and your loved ones
- Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts
- Professional Development – $500 annual reimbursement
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