Hybrid Market Manager

at Housing Connector

• Job title: Market Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $115,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Miami, United States

About the role

• Market Manager for Housing Connector developing housing strategies and community partnerships in Miami. Leading the execution of local strategy and managing regional impact with a focus on housing stability.

Responsibilities

• Grow Housing Connector’s presence by both increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners.
• Identify and develop new partnership opportunities across public and private sectors to expand local impact.
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes.
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model.
• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies.
• Deepen engagement with community and government partners.
• Expand client stability supports.
• Increase active unit utilization across the partner property portfolio.
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders.
• Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements.
• Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution.
• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes.
• Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals.

Requirements

• Experience leading market-level or territory-level operations, programs, or services with clear accountability for outcomes (e.g., startups, tech-enabled services, multi-site organizations, or complex ecosystems).
• Demonstrated ability to execute strategy in the field, manage day-to-day operational complexity, and solve problems while navigating ambiguity, limited structure, and competing priorities.
• Experience managing external partners in ongoing operational relationships, including setting expectations, resolving issues, and maintaining performance over time.
• Proven track record of owning results such as service delivery, utilization, placements, or operational performance.
• Experience leading and developing teams responsible for delivering services or outcomes, including performance management and prioritization.
• Ability to assess what is working, what is not, and make adjustments quickly based on data, observation, and feedback.
• Strong judgment and follow-through in complex, real-world environments where decisions have direct impact on people.
• Knowledge of the local community and ability to build credibility with key stakeholders.
• Spanish language proficiency required for effective communication with partners, tenants, and community stakeholders.
• Valid driver’s license and insurance.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
• Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
• Extensive Holiday Schedule – Including a full week off in December.
• Paid Parental Leave – Supportive leave options for families.
• Employee Assistance Program (EAP) – Confidential resources for personal support.
• Life Insurance – Financial security for you and your loved ones.
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
• 401(k) with Employer Match (6%) – Invest in your future.
• Professional Development Stipend – Annual stipend ($500) to enhance your skills.