Branch Manager overseeing operational aspects while coaching associates on performance and ensuring exceptional customer service.
About the role
- Client Care Manager leading a service team delivering compliance and operational excellence in customs brokerage. Building client relationships and ensuring regulatory compliance in North Dakota.
Responsibilities
- Provide hands-on leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence.
- Build and maintain strong, long-lasting client relationships through proactive communication, problem-solving, and retention strategies.
- Ensure import and export transactions comply with CBP, PGA, and all applicable regulatory requirements.
- Identify and champion opportunities for operational efficiency, automation, and continuous improvement, including emerging technologies such as AI.
- Support accurate database management, including HTS verification and new part reviews.
Requirements
- Certified Customs Specialist (CCS) Designation
- 5+ years of related experience
- Licensed Customs Broker preferred (or plan to obtain license within 18 months of hire)
- Advanced knowledge of U.S. Customs regulations
- Experience working with customs brokerage software systems
- Familiarity with EDI and emerging technologies (including AI-enabled tools)
- Proficiency with Microsoft Office (Outlook, Word, Excel, Co-Pilot)
Benefits
- Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage
- Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program
- Growth & Development: Access to our internal university, leadership development program
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