Hybrid Market Manager

at Housing Connector

• Job title: Market Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $102,000 - $124,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• Market Manager leading housing stability efforts for Housing Connector in Seattle, managing local partnerships and operational performance for increased housing access.

Responsibilities

• Grow and strengthen Housing Connector’s presence by increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners
• Identify and develop new partnership opportunities across public and private sectors to expand local impact
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model
• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies that:
• • Deepen engagement with community and government partners
• • Expand client stability supports
• • Increase active unit utilization across the partner property portfolio
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders
• Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements
• Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution
• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes
• Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals.

Requirements

• Experience leading market-level, program, or community operations with clear accountability for service delivery and outcomes
• Demonstrated experience delivering operational outcomes in social impact, public service, or community-based contexts
• Demonstrated ability to execute strategy in the field, manage day-to-day operational complexity, and solve problems while navigating ambiguity, limited structure, and competing priorities
• Experience managing external partners in ongoing operational relationships
• Proven track record of owning results such as service delivery, utilization, placements, or operational performance
• Experience leading and developing teams
• Ability to assess what is working, what is not, and make adjustments quickly
• Strong judgment and follow-through in complex, real-world environments
• Knowledge of the Seattle community and ability to build credibility with key stakeholders
• Valid driver’s license and proof of auto insurance.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision plans. 100% employer-paid for employees and 50% for partners/dependents
• 401(k) with Employer Match (6%) – Invest in your future
• Generous Paid Time Off – 22+ days PTO (in first year alone) plus dedicated Community Service Leave
• Extensive Holiday Schedule – 11 holidays plus a full week off in December
• Paid Parental Leave – Paid leave to support growing families
• Employee Assistance Program (EAP) – Confidential resources for personal support
• Life Insurance – Financial security for you and your loved ones
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts
• Professional Development – $500 annual reimbursement