Transport Office Manager responsible for the effective execution of the LGV Transport operations at Pets Fulfilment Centre. Leading teams and ensuring compliance with operational standards.
About the role
- PM Assistant Front Office Manager at Embassy Suites ensuring optimal front desk operations. Responsible for guest relations, team training, and customer satisfaction.
Responsibilities
- Responds in a professional and courteous manner to arriving, departing and in-house guests.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervise the operations of the front desk during the PM shift.
- Train and direct the work of front desk team members.
- Resolve customer issues and complaints quickly and efficiently.
- Greet and welcome guests upon arrival and register them into the computer.
- Promote the “preferred” guest program and provide recognition and benefits.
- Maintain a house bank and make accurate daily reports of receipts.
Requirements
- High School diploma /Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 15 lbs occasionally.
Benefits
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Employee discount
- Life insurance
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