Hybrid Assistant Manager, Product Experience – System

at Teleport

• Job title: Assistant Manager, Product Experience – System
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Manage the end-to-end TG experience at Teleport, ensuring system efficiency and customer satisfaction. Collaborate across teams to translate commercial intent into actionable workflows in logistics.

Responsibilities

• Own the end-to-end TG experience from booking and confirmation through prioritisation, waitlisting, and exceptions
• Design and govern TG workflows and decision logic, including availability, pricing triggers, prioritisation, and displacement
• Ensure commercial rules (pricing, load factor thresholds, customer prioritisation) are consistently enforced in systems
• Act as the primary interface between TG, Product, and Technology, translating business intent into system requirements
• Partner with Pricing and Revenue teams to operationalise dynamic pricing and capacity control logic
• Drive automation and systemisation of TG processes to reduce manual handling and ad-hoc decision-making
• Ensure transparency and consistency across Sales, Ops, Finance, and Core systems
• Identify experience gaps, failure points, and edge cases and work with Product and Tech to resolve them

Requirements

• 4 - 6 years experience in logistics, marketplaces, airlines, or other capacity-constrained businesses
• Strong systems and process thinking
• Strong analytical skills
• Comfortable working across Sales, Ops, Pricing, Product, and Tech
• Able to balance revenue, customer experience, and operational reality

Benefits

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!