Account Executive managing the full sales cycle at projo, a SaaS company for architecture firms. Engaging clients through structured sales activities and product presentations in a hybrid work environment.
About the role
- Inside Sales Representative at Sandvik Mining focusing on customer inquiries and account growth. Collaborate across teams to manage sales orders and enhance customer satisfaction while ensuring timely delivery.
Responsibilities
- Serve as the first point of contact for customer inquiries, ensuring timely, accurate responses
- Build strong customer relationships as part of the sales and account team
- Assess customer needs and route complex issues to the appropriate internal resources
- Take ownership of customer concerns and ensure commitments are fulfilled
- Proactively communicate order updates, backlog issues, and other relevant information
- Initiate proactive outreach to existing customers to identify upsell and cross-sell opportunities
- Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings
- Process sales orders via phone, email, and E-business platforms
- Manage urgent and expedited orders to meet customer delivery timelines
- Collaborate with Accounts Receivable to support cash collection
- Utilize internal tools to fulfill customer requirements
- Assess technical compatibility of components and escalate to technical teams when necessary
Requirements
- Associate degree, college diploma, or equivalent experience
- 2–5 years of customer service or inside sales experience
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Experience with CRM tools (e.g., Salesforce)
Benefits
- health, dental, and disability insurance
- 401(k) retirement savings plan
- professional competence development opportunities
- training
- career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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