Inside Sales Representative at Sandvik Mining focusing on customer inquiries and account growth. Collaborate across teams to manage sales orders and enhance customer satisfaction while ensuring timely delivery.
Responsibilities
Serve as the first point of contact for customer inquiries, ensuring timely, accurate responses
Build strong customer relationships as part of the sales and account team
Assess customer needs and route complex issues to the appropriate internal resources
Take ownership of customer concerns and ensure commitments are fulfilled
Proactively communicate order updates, backlog issues, and other relevant information
Initiate proactive outreach to existing customers to identify upsell and cross-sell opportunities
Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings
Process sales orders via phone, email, and E-business platforms
Manage urgent and expedited orders to meet customer delivery timelines
Collaborate with Accounts Receivable to support cash collection
Utilize internal tools to fulfill customer requirements
Assess technical compatibility of components and escalate to technical teams when necessary
Requirements
Associate degree, college diploma, or equivalent experience
2–5 years of customer service or inside sales experience
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
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