About the role

Lifecycle Management Specialist at HÖRMANN Intralogistics improving customer intralogistics with WMS solutions. Addressing needs and collaborating with teams for tailored software implementations.

Responsibilities

You are the primary point of contact for existing customers on all matters related to our Warehouse Management (WMS) software solutions and their integration into the customers' IT and process landscapes within our automated intralogistics systems.
You analyze customer needs and develop tailored solutions in collaboration with colleagues from customer service and other specialist departments.
You understand intralogistics processes and the fundamentals of IT and software environments, assess the feasibility and costs of customizations, and work closely with our developers.
With support from our technical specialists, you ensure that our customers' systems are always up to date from a software and IT perspective.
You create project documentation for new tasks arising from our existing customer systems, prepare quotations and support the entire quotation process through to order placement.
You remain the central contact person after contract award and ensure successful implementation together with internal teams.
You undertake occasional customer visits to build personal relationships and to best coordinate the development and expansion of our installed systems with customers.

You have completed vocational training or a university degree in computer science or IT.
Ideally, you have sales experience in intralogistics.
You demonstrate a reliable and solution-oriented working style.
Your customer-focused attitude enables you to communicate with our customers on an equal footing.
You have solid knowledge of IT software and hardware technologies.
You can explain technical content clearly, present convincingly and proactively address customer needs.
You respond reliably and promptly to inquiries to ensure first-class service and optimal solutions.
You enjoy interdisciplinary tasks and like working in a dynamic team.
You are willing to travel as necessary to carry out your responsibilities successfully.
You have very good German skills and good English skills, both written and spoken.

Flexible working hours: Shape your workday flexibly and benefit from the ability to balance work and private life.
Mobile work: Use the option to work from home or on the go to boost your productivity and work–life balance.
Secure job: We offer a long-term perspective within a stable, family-oriented company environment.
Sponsored professional development: Continuously develop through a variety of training opportunities that we actively support, including our internal “HÖRMANN Lernwelten”.
Team culture: Experience an open, cooperative working culture with flat hierarchies that enable fast decision‑making and direct communication.
Additional benefits: Take advantage of extra offerings such as the company pension “HÖRMANN Rente”, bike leasing (Job-Rad) and other attractive employee benefits.
Office refreshments: Enjoy free coffee, soft drinks and fruit as a flat-rate offering available in our offices.