Hybrid Sales & Customer Success Internship – 3 months

at Höme

• Job title: Sales & Customer Success Internship – 3 months
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Internship in Sales & Customer Success at Höme, a festival service company. Communicating with partners and managing relationships within a creative environment.

Responsibilities

• You are the interface between Höme and our partners: from the first contact through proposal processes to implementation and the ongoing management of collaborations.
• You will learn how sales and customer relationship management work in a creative environment.
• Your role is to maintain our existing partnerships, identify new ones, and help shape how we can better support festival organizers and other events.
• Customer Success Management: You are the primary contact for our partners and support them in getting the most out of our tools for their event.
• Database maintenance: You ensure our information is up to date, clean, and well organized.
• Research: You identify new and relevant events that could be a good fit for us.
• Support & tools: You will work with tools such as Intercom, Zendesk and, of course, email.
• On-site support: When needed, you will occasionally be on-site at events and support our team at entry/check-in.
• Reporting & analysis: You help analyze feedback and data so we can continue to improve.

Requirements

• You are currently in vocational training or studying Business Administration, Communications, Media or a related field.
• You enjoy communication, organization and working independently.
• You can express yourself well—both verbally and in writing—and always find the right tone.
• You have a structured way of working and a good sense for people.
• Ideally, you have some first experience in sales or customer support.
• We prefer applicants based in Berlin and the surrounding area to enable both remote work and collaboration in the office.
• It is important to us that you are fluent in German, both written and spoken.

Benefits

• Possibility to be taken on afterwards as a working student (Werkstudent)
• An inspiring & creative work environment with flat hierarchies
• A team that values flexibility, personal responsibility and sustainability
• Choice between a Deutschlandticket or Urban Sports Club membership
• Flexible working hours and offices in Berlin and Hannover
• A company committed to a diverse, inclusive and sustainable event landscape
• …and, of course, the opportunity to experience festivals and events up close!