Hybrid Internship, Sales & Customer Success – 3 months

at Höme

• Job title: Internship, Sales & Customer Success – 3 months
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Intern in Sales & Customer Success at Höme, supporting festival partnerships and managing customer relations in a dynamic environment. Focused on communication, organization, and hands-on event support.

Responsibilities

• You act as the interface between Höme and our partners: from initial contact and proposal processes to implementation and ongoing cooperation management.
• You will learn how sales and customer relationship management work in a creative environment.
• Your tasks include maintaining our existing partnerships, identifying new partners, and helping shape how we can better support festival organizers and other events.
• Customer Success Management: You are the first point of contact for our partners and support them in getting the most out of our tools for their events.
• Database maintenance: You ensure our information is up to date, clean, and well organized.
• Research: You discover new and interesting events that could be a great fit for us.
• Support & tools: You will work with tools like Intercom, Zendesk, and, of course, email.
• On-site support: When needed, you will occasionally be on-site at events and support our team at entrances.
• Reporting & analysis: You assist in analysing feedback and data so we can continue to improve.

Requirements

• You are currently in vocational training or enrolled in a degree program in business administration, communications, media, or a related field.
• You enjoy communication, organisation and working independently.
• You can express yourself well both verbally and in writing and always find the right tone.
• You have a structured way of working and a good sense for people.
• Ideally, you have some first experience in sales or customer support.
• We prefer applicants based in Berlin or the surrounding area so you can work remotely and also come into the office as needed.
• It is important to us that you are fluent in German, both spoken and written.

Benefits

• Possibility to be taken on afterward as a working student (Werkstudent)
• An inspiring and creative work environment with flat hierarchies
• A team that values flexibility, personal responsibility and sustainability
• Choose between a Deutschlandticket or an Urban Sports Club membership
• Flexible working hours and offices in Berlin and Hannover
• A company committed to a diverse, inclusive and sustainable event landscape
• …and, of course, the opportunity to experience festivals and events up close!