Field Service Technician at HESS managing repair and maintenance of payment and banking systems. Working closely with product management in Munich and Hamburg area.
About the role
- Senior Consultant in IT Service Engineering for a growing consulting company. Involves improvement of Service Management processes and project leadership for clients.
Responsibilities
- Provide consulting and, where necessary, assume (partial) project leadership for client projects to establish or improve service management for specific IT services.
- Identify the organizational challenges of our clients and jointly develop tailored solutions to adapt existing service management processes.
- Carry out roll-out planning related to service delivery for new services and establish or optimize service provider management and governance.
- Further develop our consulting offering by contributing your experience and introducing new methods.
Requirements
- At least three years of project and/or consulting experience in ITSM.
- Good understanding of frameworks such as ITIL, COBIT or SIAM.
- Familiarity with the challenges at the interface between IT and the business.
- Analytical skills to structure complexity and clarify interrelationships, plus the ability to design solutions/concepts and explain them.
- Excellent presentation and communication skills in German.
Benefits
- We subsidize not only your company bike but also your public transport pass, benefiting both the environment and your wallet.
- We support your gym membership and preventive health measures.
- We enable the reconciliation of family and work according to your needs, with the option for mobile/remote working.
- We offer 30 days of vacation per year.
- Take Christmas Eve and New Year's Eve off by using only one day of annual leave for each.
- If you wish to take a longer break, we offer the option of a sabbatical.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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