Client Delivery Manager overseeing onboarding and integration for FINBOURNE's SaaS solutions in financial services. Managing complex projects and stakeholder relationships to ensure successful client engagements.
About the role
- Operational Resilience Manager overseeing operational resilience strategy at Hiscox, with a focus on regulatory compliance and business continuity. Leading initiatives and advising on resilience capabilities across Group and Business Units.
Responsibilities
- Able to lead and deliver complex initiatives to drive a One Hiscox approach across Group and Business Units to strengthen and mature operational resilience
- Lead the development, implementation, and continuous improvement of Group-level operational resilience standards, covering business continuity, disaster recovery, and regulatory compliance (e.g. PRA, FCA, DORA, BMA) and strive for harmonisation across global regulations
- Provide expert advice, support and guidance for Business Units and Functions in planning and executing all aspects of the operational resilience frameworks
- Drive global action and initiatives necessary to meet evolving regulatory expectations and requirements including scenario testing, disaster recovery and security exercising
- Oversee the alignment of incident management, risk management, and associated processes with operational resilience regulations and Hiscox standards
- Collaborate with internal stakeholders to ensure integration of resilience measures with Group policies and standards, and to mature resource mapping, important business service reviews, and impact tolerance assessments
- Work with Procurement and Vendor Management to ensure third-party contracts meet regulatory and resilience requirements for third-party risk management
- Monitor emerging threats and trends, proactively adjusting resilience strategies as needed
- Coordinate and facilitate training and awareness programmes to embed a culture of resilience across the organisation
- Prepare and present reports and recommendations to senior management and relevant committees regarding resilience status and improvements
- Stay abreast of industry best practices and regulatory requirements, ensuring Hiscox remains at the forefront of operational resilience
Requirements
- Deep understanding of operational resilience best practice and regulatory frameworks (PRA, FCA, DORA, BMA)
- Proven track record of delivering operational resilience in a regulated environment, ideally within financial services
- Experience in assessing risks and designing resilience plans to ensure comprehensive protection of business operations
- Experience implementing operational resilience processes, policies, and ways of working
- Capability to develop creative solutions to address resilience challenges and adapt to evolving threats
- Strong analytical skills, with the ability to identify vulnerabilities, assess business impacts, and develop creative solutions
- Excellent written and verbal communication skills, able to convey complex strategies and recommendations to stakeholders at all levels
- Aptitude for working collaboratively with cross-functional teams to implement resilience measures and coordinate response efforts
- Ability to multitask, meeting short-term deadlines while progressing longer-term objectives
- Proactive self-starter who can work independently but shows good judgement of when to involve others
- Flexible, detail-oriented, and able to adapt to changing circumstances
Benefits
- Bonus
- Contributory pension
- 25 days of annual leave plus 2 additional company days
- 4-week paid sabbatical after every 5 years of service
- Private medical coverage for families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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