Onsite Dormitory Manager

Posted 3 hours ago

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About the role

  • Dormitory Manager supporting the U.S. Department of Homeland Security's training mission in Charleston. Leading housekeeping operations to maintain a safe and welcoming environment for resident students.

Responsibilities

  • Oversee the day-to-day housekeeping, laundry, and guest services operations across all dormitory facilities
  • Supervise and schedule janitorial and housekeeping staff to ensure timely room turnover, common area cleaning, and laundry support
  • Monitor service performance and implement quality control procedures to meet cleanliness and safety standards
  • Coordinate room assignments, inspections, and maintenance support with registration and facilities teams
  • Ensure proper inventory, ordering, and storage of supplies, linens, and cleaning equipment
  • Train and evaluate staff to ensure compliance with OSHA, EPA, and contract requirements
  • Respond to guest service issues, special requests, and emergency cleanups in accordance with response-time standards
  • Maintain records of work performed, staff schedules, inspections, and supply usage using digital systems

Requirements

  • Minimum 3 years of recent experience managing commercial or institutional housekeeping operations at a facility of similar size and complexity
  • Proven ability to manage staffing, inventory, and daily operations in a multi-building dormitory or lodging setting
  • Working knowledge of cleaning chemicals, housekeeping procedures, and safety regulations
  • Ability to lead and motivate large teams across shifts, including weekends and holidays
  • Excellent organizational, communication, and problem-solving skills
  • Proficiency in English and basic computer operations (email, scheduling, spreadsheets)
  • Must be eligible for DHS background investigation and suitability clearance
  • Must be a U.S. citizen or lawful permanent resident with work authorization

Benefits

  • medical, dental, and vision insurance
  • a 401(k) program with employer match
  • paid vacation and sick leave
  • employer-paid basic life and AD&D insurance
  • an Employee Assistance Program
  • flexible work environment
  • several voluntary benefits including critical illness coverage, accident insurance, identity theft coverage, pet insurance, and more

Job title

Dormitory Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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