Dormitory Manager supporting the U.S. Department of Homeland Security's training mission in Charleston. Leading housekeeping operations to maintain a safe and welcoming environment for resident students.
Responsibilities
Oversee the day-to-day housekeeping, laundry, and guest services operations across all dormitory facilities
Supervise and schedule janitorial and housekeeping staff to ensure timely room turnover, common area cleaning, and laundry support
Monitor service performance and implement quality control procedures to meet cleanliness and safety standards
Coordinate room assignments, inspections, and maintenance support with registration and facilities teams
Ensure proper inventory, ordering, and storage of supplies, linens, and cleaning equipment
Train and evaluate staff to ensure compliance with OSHA, EPA, and contract requirements
Respond to guest service issues, special requests, and emergency cleanups in accordance with response-time standards
Maintain records of work performed, staff schedules, inspections, and supply usage using digital systems
Requirements
Minimum 3 years of recent experience managing commercial or institutional housekeeping operations at a facility of similar size and complexity
Proven ability to manage staffing, inventory, and daily operations in a multi-building dormitory or lodging setting
Working knowledge of cleaning chemicals, housekeeping procedures, and safety regulations
Ability to lead and motivate large teams across shifts, including weekends and holidays
Excellent organizational, communication, and problem-solving skills
Proficiency in English and basic computer operations (email, scheduling, spreadsheets)
Must be eligible for DHS background investigation and suitability clearance
Must be a U.S. citizen or lawful permanent resident with work authorization
Benefits
medical, dental, and vision insurance
a 401(k) program with employer match
paid vacation and sick leave
employer-paid basic life and AD&D insurance
an Employee Assistance Program
flexible work environment
several voluntary benefits including critical illness coverage, accident insurance, identity theft coverage, pet insurance, and more
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