Manager leading product portfolio team to enable technology solutions aligned with business goals at Navy Federal. Fostering cross - functional collaboration in an agile environment.
About the role
- Client Delivery Manager overseeing onboarding and integration for FINBOURNE's SaaS solutions in financial services. Managing complex projects and stakeholder relationships to ensure successful client engagements.
Responsibilities
- Lead Client Onboarding & Go-Live
- Own end-to-end implementations from contract signature through go-live and BAU handover
- Build and execute comprehensive project plans across data migration, configuration, and integrations
- Manage timelines, dependencies, resources availability, and critical path to ensure on-time launches
- Monitor SLAs, escalate risks, and drive accountability across internal and external teams
- Manage Technical Integrations & Configuration
- Map current and future-state technical architecture with clients and internal teams
- Oversee integrations with client systems (ABOR, IBOR, PMS, OMS, custodians, vendors)
- Coordinate API configuration, data mapping, and system setup
- Use JIRA, Dynamics, and RAID logs to track progress and manage deliverables
- Learn LUSID & Luminesce products to become proficient and provide consultancy to clients, on optimum data models and product usage design
- Drive Stakeholder Engagement & Governance
- Build trusted relationships with senior client stakeholders (CTOs, Heads of Operations)
- Run daily standups and lead steering committees with internal and external executives
- Create strong and clear content for Governance Forums
- Influence decisions, manage scope, and align expectations
- Execute seamless handovers to Client Success and Support teams
Requirements
- 7+ years managing complex SaaS implementations in financial services
- Proven success delivering multi-stream enterprise projects through go-live
- Deep understanding of buy-side operations (NAV, P&L, trade booking, settlement, reporting)
- Hands-on experience with buy-side platforms (ABOR, IBOR, PMS, OMS, EMS)
- Strong financial product knowledge across equities, fixed income, derivatives
- Exceptional organizational and stakeholder management abilities
- Experience with API integrations, data migration, and technical architecture mapping
- Excellent communication skills, including presenting to C-level executives
- Proficient with JIRA, project management tools, and creating project documentation (PIDs, BRDs)
- Strong problem-solving in complex, ambiguous environments
- Preferred PMP, Prince2, or equivalent certification
- Prior fintech vendor experience
Benefits
- Competitive salary plus performance based bonus.
- Competitive private medical insurance which includes health, dental, vision and life insurance
- A 401(K) retirement savings plan
- Holiday: 20 days holiday plus public holidays and the option to purchase an additional 5 days annual leave
- Hybrid working: We have a mature attitude towards hybrid working. Whether you’re a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we’re committed to helping you be productive and work in a way that is best for you.
- Professional learning and development: External training and accreditations are supported, as well internal training and development programs.
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