Network Operations Engineer providing level 3 support for customers at Megaport, a leading Network as a Service company. Focused on scalability, automation, and maintaining robust network operations.
MH
Onsite Network Operations Center Technician
Posted 14 hours ago
About the role
- Network Operations Center Technician supporting the Air National Guard operations in Des Moines, IA. Joining an IT team for Distributed Mission Operations events and cybersecurity aspects.
Responsibilities
- Performs assessments of systems and networks within the networking environment or enclave and identifies systems and networks that deviate from acceptable configurations, enclave policy, or local policy.
- Evaluates incident response procedures and capabilities.
- Monitors, controls, and isolates problems in a data communications network.
- Monitors all network activity.
- Activates/deactivates network lines according to established schedules.
- Performs first- and/or second-level problem determination (first level is help desk).
- Interfaces with users and/or network vendors.
- Configuration for all DMO events.
- Initial account creation for all DTOC mission networks.
- Monitoring the health of mission networks.
- Monitoring status of circuits.
- Plan for and respond to service outages and other problems.
- Assign, modify and delete passwords and user privileges.
- Implement client workstations software patches, security fixes and service releases.
- Provide first level of SIEM notification support.
- ANG OTTI Tier 1 help desk support.
Requirements
- 0 years experience with Bachelors in related field; or High School Diploma or equivalent and 4 years relevant experience.
- Experience providing help desk support
- Experience in basic Microsoft Windows system and user account administration
- Experience in basic network monitoring and identifying/mitigating potential network outages
- Must be able to become expert user of DIS Gateway Core and GUI, to provide expert understanding of connectivity between remote sites to the DTOC, and to the Event Control Center
- Experience analyzing network traffic and troubleshooting DIS/HLA packets with Wireshark, DPA, or similar software tools
- Basic understanding of continuous monitoring methodologies and Assured Compliance Assessment Solution (ACAS) and first phase analysis of security scans
- Basic understanding of DIS/HLA IP-based radio communication solutions, and commonly used simulation Image and Environment Generator applications
- Must have a CompTIA Security + Certification or IAT level II equivalent.
- Must have a current or active DoD secret security clearance.
- Must be a U.S. Citizen.
Benefits
- Best-in-class medical, dental and vision plan choices
- Wellness resources
- Employee assistance programs
- Savings Plan Options (401(k))
- Financial planning tools
- Life insurance
- Employee discounts
- Paid holidays
- Paid time off
- Tuition reimbursement
- Early childhood and post-secondary education scholarships
Job title
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