Network Operations Lead overseeing the 24x7 operations of CBP's Network Operations Center. Ensuring network availability, performance, and reliability across geographically dispersed sites.
About the role
- NOC Technician at Nokia managing all network alarms for customer networks. Responsible for alarm validation, ticket creation, and technical escalation.
Responsibilities
- Responsible for maintaining high standards of work performance.
- Reporting for work on time, notifying supervisors of any necessary overtime.
- Maintaining a neat and professional appearance, staying motivated and displaying a positive attitude at work.
- Displaying initiative in the absence of management by acting and accepting responsibility.
- Ability to work efficiently with minimal supervision, having the ability to cover other shift responsibilities in the absence of team members.
- Ability to work well with peers on daily tasks and responsibilities towards a common goal.
- Effective communication of important information verbally, via IM, or email.
- Ability to accept and complete special tasks or projects outside of normal responsibilities.
Requirements
- Exceptional customer service skills
- Ability to multi-task during major outages
- Ability to communicate effectively with managers, customers, and vendors on escalation status.
- Ability to manage technical workload and engage senior technicians and management as appropriate.
- Ability to maintain a solid working relationship including collaborative technical activities with peers.
- Good writing and verbal communication skills required.
- Good analytical and problem-solving skills.
- Advanced knowledge of the OSI Model and common telecommunications technologies and protocols such as: TCP/IP, Ethernet, SONET/SDH, DWDM, DNS, T1s, T3s, etc.
- Ability to be self-motivated and a self-learner.
- Working experience with LAN/WAN architecture, SONET, Optical Transport Networks, Ethernet, T1, Frame-Relay, xDSL, Circuit and Soft Switching, TCP/IP, VoIP, and VoATM.
- Previous NOC or related support experience is mandatory.
- A qualified candidate should have an advanced level of PC experience.
- Working proficiency in Windows Operating Systems, Microsoft Office, Unix (Linux, Solaris) OS’s, Network Management systems (i.e.Netcool, openNMS), Centralized device and remote device management i.e. telnet, SNMP, ftp.
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