Account handler managing project logistics and communication with external stakeholders in medical communications. Involves participation in client calls, administration tasks, and schedule management.
Responsibilities
Participate in regular client teleconferences to review project status and develop accurate and timely meeting/call summaries
Deliver logistics and administration tasks for allocated projects. Examples include but are not limited to publication submissions; venue/AV arrangements; and onsite preparation including onsite logistics and travel, faculty contracts, meeting materials, and equipment organisation
Develop and maintain schedules for projects
Organise client and internal project team meetings, project status reports, schedules and client agendas with support from account managers/account directors
Comply to all standard operating procedures (SOPs) relevant to AEs
Populate and share status reports without being prompted
Communicate regularly with external stakeholders in a professional manner
Track costs on projects flagging concerns to account leads, supporting budget development where required and complying with finance SOPs
Set up the required file structures and job numbers for all projects
Meet deadlines internally and externally
Assist in new business opportunities and research when needed
Be available for domestic and international travel when onsite support is required
Have a basic scientific understanding of the clients’ products with which you are involved
Know and understand relevant codes of practice
Communicate effectively with team members across the company in all departments and project teams
Demonstrate effective collaboration within your teams
Build effective relationships with team members
Know the client’s business and objectives
Contribute to future ideas and considerations for clients
Driven and proactive when undertaking activities
Solutions-orientated to new challenges
Seek to learn and develop your role working with your line manager on your objectives
Flexible and adaptable in your approach, prioritising work appropriately and seeking help where needed
Requirements
Ideally educated to graduate level with a Bachelor’s degree (BSc)
At least 1 years’ experience within a medical communications environment, or bring strong project management experience from another industry
Organised with good time-management skills
Excellent attention to detail
Proactive and enthusiastic
Competent in MS Office including Excel, PowerPoint and Word
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