Business Partner acting as key interface between business and IT, advising on digital transformation initiatives for Customer Service. Ensure effective business - IT alignment driving efficiency and innovation.
About the role
- Customer Service Specialist facilitating the lube order-to-cash process at HF Sinclair. Providing customer service and supporting sales teams with administrative tasks.
Responsibilities
- Provides support of all elements of the lube order-to-cash process under general supervision to support sales of lubricant products to Company customers.
- Works closely with one or more marketing sales managers to assist them in managing their territories and product lines.
- Provides daily customer service to lubricants customers.
- Ensures that all price requests are approved by VP-Lubricants prior to being submitted to DIG for entry.
- Maintains customer files and all associated records.
- Validates current pricing as applicable to Customer Service transactions.
- Advises Technical Group of data requests affecting customer specifications.
- Communicates with Credit Department for release or hold of orders.
- Determines capability of meeting customer special instruction requests and enters and/or updates the information directly into SAP.
- Verifies orders meet established shipping guidelines and advises customer if changes are needed.
- Validates customer information set up in SAP master data is entered accurate and timely.
- Schedules and builds the order, coordinating time and shipment details with terminals and refinery; when necessary, will determine best shipping location for product resourcing needs.
- Determines validity of the order, verifying compliance with the master data that governs the transaction.
- Manages order changes or cancellations.
- Prepares and sends response letters for blanket purchase order acknowledgements.
- Tracks all orders to ensure the order and ultimate delivery is made on time and customer is invoiced.
- Resolves all post sale inquiries such as pricing, logistics and shipping documentation issues.
- Communicates with other departments to ensure customer requirements are met.
- Fulfills on-call responsibility on weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day.
- Follows all applicable ISO 9000 processes to ensure company's financial and operational, safety, quality, and integrity requirements are met.
Requirements
- A minimum of one year of experience in sales administration is preferred.
- Strong organizational skills; adept at time management and multi-tasking.
- Proficient with MS Office Products and applicable mainframe applications (e.g. SAP).
- Good interpersonal skills and ability to effectively communicate with others, both written and verbal communication; advanced reading and writing skills with the ability to perform intermediate mathematical calculations.
- A minimum of a High School Diploma or equivalent is required.
- A Bachelor’s Degree in marketing or business administration is preferred.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Time-Off
- 401(k) Retirement Plan with match
- Educational Reimbursement
- Parental Bonding Time
- Employee Discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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