Frontline Customer Support Agent for Utilita Energy, attending customer homes and selling services. Involves meter reads and updating customer information while working in a sales environment.
About the role
- Customer Service Representative assisting callers in a hospital setting with medical records requests and updates. Local position requiring in-person attendance in Waukegan, IL.
Responsibilities
- Assists incoming callers with the process of submitting a request for medical records
- Provide status updates regarding requests
- Route calls internally to different hospital departments as needed
- Responsible for Opening and Scanning Incoming Mail
- Other duties as assigned
Requirements
- 1 year prior experience in a medical records department or like setting preferred
- Minimum of 6 months prior inbound call center experience required
- Strong technical/computer skills
- General working knowledge of Microsoft Word & Excel
- Great communication skills
- Must be able to multi-task
- Must be able to type 50 wpm
- Must be able to use fax, copier, scanning machine
- Must be willing to learn new equipment and processes quickly
- Must be self-motivated, a team player and have proven customer satisfaction skills
- Understanding of HIPAA Privacy laws and compliance standards
- Local to Waukegan, IL!
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