Onsite Customer Service Representative

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About the role

  • Customer Service Representative supporting daily store operations at H&S Energy. Responsible for cashiering, maintaining store presentation, and delivering exceptional customer service.

Responsibilities

  • Greet all customers with enthusiasm and professionalism, creating a welcoming environment
  • Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
  • Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
  • Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
  • Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
  • Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
  • Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
  • Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

Requirements

  • High school diploma or equivalent preferred
  • Previous experience in retail, food service, or customer-facing roles preferred
  • Basic knowledge of POS systems and cash-handling procedures
  • CPR and First Aid training a plus
  • Strong communication skills and the ability to work effectively in a team environment

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

$20 per hour

Degree requirement

High School Diploma

Location requirements

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